We recommend that you purchase our cancellation insurance when you book a stay at Kattegat Strand Camping. This way you are protected if you need to cancel your booking.

When booking online, the following applies
Choose cancellation insurance and get all* your money back if you have to cancel your vacation – for any reason. If you book your vacation without booking cancellation insurance, you will be bound for the full amount, regardless of when you cancel. We therefore recommend all our campers to purchase this insurance.

What does cancellation insurance consist of?

Cancellation insurance costs from DKK 75,- up to DKK 300,- depending on the period, whether you have booked a regular pitch, live in a tipi or family cabin.
If you buy cancellation insurance and need to cancel your vacation, you can get a full refund up to 20 days before your vacation starts.*
If you buy cancellation insurance and cancel your vacation less than 20 days before your vacation starts, you will get half the amount back.*

Cancellation insurance must be purchased when you book your vacation in our online booking system.

*An administration fee of DKK 300,- plus the cancellation insurance will be deducted.

Our cancellation insurance does NOT cover if you have to leave your stay early.

After payment, the cancellation insurance can no longer be ordered/canceled.

For telephone bookings, the following applies
Cancellation insurance is automatically added to your invoice by the receptionist.
If you do not want cancellation insurance, proceed as follows:
For bank transfers, you must deduct the price of the cancellation insurance if you do not want it.
When paying via online payment link, you must contact us by phone if you do not want cancellation insurance.

When booking online, the following applies
You must choose whether you want cancellation insurance.

Dogs are welcome at the campsite and in our cabins and tipis. A separate price is charged for bringing dogs. If you bring a dog into our cabins without prepayment, a cleaning fee of DKK 400,- will be charged.

Arrival:
Check-in 12:00 – 22:00
Check-in for family cabins 15:00 – 22:00

Note! For later arrival, please contact us by phone +45 9858 8032 or email info@922.dk

Departure:
Check out during summer vacation (weeks 26 to 34) from 8:00 – 12:00

Check out in low season from 8:00 – 14:00

Check-out during summer vacation (weeks 26 to 34) for family cabins from 8:00 – 10:00

Check-out for family cabins in low season from 8:00 – 12:00

If you want to stay longer on site (does not apply to cabins) than the specified times, the price is as follows:

Summer vacation (weeks 26 to 34)
From 12:00 – 17:00: (price see website) incl. caravan and persons.

After 17:00: pay for an extra day.

Low season
From 14:00 – 17:00: pay regular guest ticket.

After 17:00: pay for an extra day.

Kattegat Strand Camping assumes no responsibility for the guest’s ability to use the rental. If you as a guest are cut off from the possibility of transportation to and from the campsite (e.g. due to canceled flights/trains, car problems, traffic conditions, border closures, etc.) you will not be compensated for this.

Smoking at the campsite in general: Show consideration in outdoor common areas and remember that cigarette butts belong in the trash can. Smoking is not allowed in indoor common areas. This also applies to e-cigarettes.

Kattegat Strand Camping cannot be held responsible for the presence of animals and insects as the campsite is located in a natural area.
If you wish to complain after you have returned home, you can write to us no later than 7 days after departure at the email address info@922.dk

In case of disagreement, any legal proceedings shall be brought before the Court in Aalborg and cases shall be decided according to Danish law.

Kattegat Strand Camping discloses, to the extent necessary, relevant information contained in this agreement to business partners (ex. Cleaning company, credit card company, insurance companies and public authorities) for the purpose of completing the rental, collecting correct and secure payment or to the extent necessary in accordance with the legislation in force at any time.
Kattegat Strand Camping only transfers personal data to countries outside the EU/EEA to the extent necessary and only where there are appropriate guarantees for an adequate level of protection in accordance with the legislation in force at any time.

Personal data is only retained for the period necessary for the relevant purpose or in accordance with applicable law.

As a data subject, the lessee has the right to be informed of – and receive a copy of – the data that Kattegat Strand Camping has registered and to have such information/data corrected or changed if they prove to be incorrect. The lessee also has the right to have information/data deleted if it is no longer necessary to fulfill the purpose for which it was collected or if the processing is illegal. Finally, the tenant has the right to request Kattegat Strand Camping to restrict the processing of the data in question.

Kattegat Strand Camping uses server-side cookies and a secure connection to ensure the security of the information you as a guest provide on our website.

When paying by credit card, registration is done via a secure server where the information is encrypted before being sent over the internet.

Renter: The person registered as the renter of the motorhome must be at least 28 years old and have a Danish driving license. If there is more than the renter as driver of the motorhome, other drivers of the motorhome must also be at least 28 years old, be registered by name on the rental contract and have a valid Danish driver’s license. When picking up the motorhome, a copy of the renter’s driver’s license and those who are otherwise registered as drivers of the motorhome will be taken.

Smoking: Smoking is not allowed in the motorhome. If this is not observed, the motorhome will be cleaned at the tenant’s expense. Minimum price DKK 5000,-

Pets: Dogs/cats are allowed in the motorhome. However, dogs must not weigh more than 12 kg. It is not allowed to leave dogs in the beds and if they lie in the chairs or sofas, please put a blanket to protect the furniture. However, we recommend that you have a cage for your pet. Repairing fixtures/furniture damaged by dog bites is costly.

Payment of rent: 50% of the rent is payable upon reservation, however, minimum DKK 5.500,- The rest of the rent is payable 4 weeks before rental start / pick-up. Exceeding the
payment terms is considered canceled.

Deposit: When picking up the motorhome, a deposit of DKK 5500,- is payable, which will be refunded no later than 14 days after the vehicle has been returned in undamaged
condition and delivered as agreed in the rental conditions.

Cancellation: Choose cancellation insurance and get all* your money back if you have to cancel your vacation for any reason. If you book your motorhome without booking cancellation insurance, you’ll be liable for the full amount, regardless of when you cancel. We therefore recommend everyone to purchase this insurance.

What does cancellation insurance consist of: Cancellation insurance costs DKK 300. If you purchase cancellation insurance and need to cancel your vacation, you can get a full refund up to 20 days before your campervan rental period starts.

If you purchase cancellation insurance and cancel your holiday less than 20 days before the start of your rental period, you will receive a half refund*
Cancellation insurance must be purchased when you book the motorhome in our online booking system.
*An administration fee of DKK 300 plus cancellation insurance will be deducted.

What you can drive:
1 week rental: Free driving up to 2000 km. In addition, you pay DKK 2.00 per km.
2-week rental: Free driving up to 4000 km. In addition, you pay DKK 2.00 per km.
3 week rental: Free driving up to 7000 km. In addition, you pay DKK 2.00 per km.

Insurance: Liability and comprehensive insurance are included in the rental period. The tenant’s excess on the comprehensive insurance is DKK 5000,-. The lessee is also fully liable for any damage not covered by the insurance, including damage caused by the lessee’s negligence when handling the motorhome. The lessee is made aware that there is a deductible of DKK 1,500 on the insurance for glass damage including stone chips. This is settled upon delivery of the motorhome. The general SOS INTERNATIONAL regulations apply. According to these regulations, any repatriation from abroad is covered. Personal belongings are not covered by the car insurance.

In the event of theft and other: The campervan’s insurance covers damage to fixtures and fittings if a police report is taken on site and a copy is taken home. It is the renter’s responsibility to ensure that a police report is taken. The tenant’s own home contents insurance normally covers the tenant’s goods if it is reported to the police. The Landlord is not liable for theft of personal belongings or similar.

Lessee’s liability: The lessee is fully responsible for the motorhome during the rental period, including water, oil, air, punctures, stone chips, etc. and the lessor is not liable for damage caused by the lessee’s negligence by not performing general maintenance and inspection of the motorhome during the rental period. Any mechanical faults that are not due to the tenant’s negligence or behavior in general are covered by the landlord, subject to further agreement and cannot be carried out without further agreement with the landlord. Repairs must be carried out by an authorized workshop.
It is also the tenant’s responsibility to ensure payment of any parking fees, bridge tolls, road tolls, etc. as well as any traffic violations, as these are of no concern to the lessor.

Wear and tear, etc.: Repairs over DKK 1,000 must be agreed with the landlord before repair. The bill will be paid by the landlord upon return, if agreed (does not apply to stone chips, see section on insurance). The renter is liable for wear and tear repairs caused by irresponsible treatment of the motorhome.

In the event of a traffic accident or similar during the rental period:
– Make sure to have a police report recorded – and never take the blame abroad – it can be expensive. Remember to inform the landlord of all details of the incident.
– When using the motorhome abroad, the lessor encourages the lessee to familiarize themselves thoroughly with the traffic regulations of each country, as the lessee is liable for all police matters or other claims arising from the lessee’s use of the vehicle. The lessor cannot be held liable for this. This also applies to all other traffic offenses, including speeding fines, parking fines, etc. and other claims that may relate to the rental agreement.

Self-inflicted damage: As stated in the insurance section, the renter is liable for damage that is not covered by the insurance, including damage to items in the motorhome and any damage to furniture or other fixtures and fittings. Incorrect filling of diesel oil in the fresh water tank involves replacement of the tank, hoses and hot water tank. This replacement is also not covered by the insurance and must therefore be paid by the tenant. Such damage amounts to approximately DKK 28,000. Damage caused by incorrect operation of the vehicle or installations in the campervan is also not covered by the insurance and must therefore be paid for by the renter. The excess insurance does not cover this. The above is payable upon return of the campervan.

Pick-up and drop-off: Upon pick-up, the lessee will receive a checklist to inspect the car for any defects. Pick-up must take place on the day specified in the rental agreement, usually after 16:00. Delivery must also take place on the day specified in the rental agreement, normally no later than 11:00. The motorhome is picked up and delivered at the lessor’s place of residence at any time, cf. the lease, however, it can be delivered and picked up at the lessee’s Danish address for an additional amount depending on the address of residence (according to the agreement).

For the sake of the next tenant, it is important to deliver on time. Naturally, situations may arise where the lessee is prevented from returning the motorhome at the agreed time, in which case the lessee should contact the lessor immediately. In the event of late delivery, the lessee pays DKK 500 per hour or part thereof. The motorhome must be returned with an empty waste water and toilet tank. A fee of DKK 1000 will be charged if the toilet tank has not been emptied when the campervan is returned.
The campervan is returned as agreed in writing in the rental conditions. The lessee does not need to wash the exterior of the motorhome. The motorhome is delivered and handed over with a full fuel tank. If the fuel tank is not filled, the lessor will refill it himself, at DKK 20/L, at the lessee’s expense.
Upon delivery of the motorhome, the consumption must be calculated, and it will be calculated immediately what the lessee must have back from the deposit. The landlord has 24 hours to check the motorhome for faults and defects and contact the tenant regarding any damage, defects etc. that have occurred during the
rental period. Please allow approximately 1 hour for pick-up and drop-off respectively. If the motorhome is returned early, no refund will be made for this period.

During the trip: The lessee will be given a contact list when picking up the motorhome, so that the lessee can contact the lessor for questions or anything else. In the event of damage or similar that prevents the motorhome from driving, the lessee must contact SOS INTERNATIONAL, which will then arrange for assistance and towing if necessary. If damage occurs during the trip, the lessee is obliged to take pictures of the damage, the place of damage, the other party’s license plate and anything else deemed necessary in the event of a later insurance claim, as the lessor is not liable if the insurance does not cover due to lack of documentation from the lessee. Any fines that cannot be directly and unquestionably attributed to the lessor are attributed to the lessee of the motorhome.

Reservations and guarantee from the lessor: If the rented vehicle cannot be returned due to serious damage, defects, mechanical breakdown, etc. the lessor will attempt to obtain a similar vehicle from other lessors. If the replacement vehicle varies in size, only the rental difference will be refunded if the vehicle is smaller in size/cheaper in price than the rented vehicle. The rental difference is calculated as the difference between the campervan the customer has rented from the lessor and the rent the lessor must pay for the rental of a replacement vehicle. If it is impossible for the Lessor to provide a replacement vehicle, the full rent and deposit will be refunded. No further compensation will be granted. The renter cannot claim compensation for lost vacation caused by an accident with the rented motorhome, cf. section “Traffic accidents or similar during the rental period”. Nor as a result of mechanical faults or any faults in the motorhome’s technical installations, including mechanical heating systems, water taps, toilet, etc.

If a fuse blows during the tenancy, a water pump stops working or other minor technical faults occur, it is the tenant’s duty to have this repaired. The tenant is free to purchase new parts up to a maximum of DKK 500, which will be reimbursed by the landlord upon submission of receipts. However, it is good practice to inform the landlord by either text message, email or call, and only purchases totaling DKK 2000 may be made without prior permission from the landlord if multiple purchases are necessary.

Additional purchase: 10 kg gas, DKK 225.00 per bottle (Space for 2 bottles)

Dokkedalvej 100
9560 Hadsund
Tel: +45 98 58 80 32
E-mail: info@922.dk

CVR no: 25303784